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Know. NOW.
AI-powered insights that spot issues, amplify wins, and turn every interaction into a competitive advantage.
Get Real Time Feedback empowers organizations to listen at scale, act instantly, and deliver exceptional experiences across every touchpoint. From hospitality to healthcare, public services to enterprise brands, our platform transforms real-time engagement into lasting loyalty and measurable growth.
Optimize Customer Experiences with Real-Time AI Insights
Elevate experiences at every touchpoint. Strengthen loyalty, boost satisfaction, and enhance overall performance.
Industry-First Private Brand Mobile App
Built exclusively for organizations to fully own their experience, identity, and data. This breakthrough solution creates a seamless, trusted channel for customers and employees to share feedback in real time.
Instant Access. Zero Barriers.
Unlike traditional apps, ours requires no downloads, no user registration, and works flawlessly even on low bandwidth. That means instant accessibility for every user, anywhere–ensuring your brand never misses a moment of feedback.
Designed for Effortless Use
The app works seamlessly on any device with an intuitive, touch-friendly interface. Dynamic links, QR triggers, and multi-language support make engagement instant, while built-in accessibility features ensure every user has a fast, frictionless experience.
One Dashboard. Total Clarity.
Gather, analyze, and act upon customer feedback across multiple touchpoints, driving loyalty, satisfaction, and overall business performance.
Multi-Channel Insights
Gather insights from various channels, including surveys, social media, and direct customer interactions, to provide a comprehensive view of the customer experience.
Real-Time AI Analysis
Leverage advanced artificial intelligence and Natural Language Processing to analyze diverse data types, offering real-time insights for data-driven decisions.
Transform real-time feedback into revenue opportunities
Every click, moment of silence, and visit tells a story. Get Real Time Feedback turns those signals into instant, actionable insights, fueling experiences that win loyalty, drive conversions, and grow revenue.
Instant Feedback. Instant Response.
Our mobile app doesn't just capture feedback, it interprets it instantly and suggests responses written in the tone and style of your organization. This ensures every interaction feels authentic, consistent, and on brand.
Smart Scoring That Drives Loyalty.
We automatically assign sentiment scores and satisfaction metrics to every interaction, giving you a clear picture of performance in real time. By tracking and improving these scores, we help you consistently raise Net Promoter Scores and strengthen long-term loyalty.
Stop Waiting for Quarterly Reports. Start Knowing NOW.
- • 90+ days to collect data
- • Customers already left by then
- • $10K+ lost per unhappy customer
- • Instant alerts when issues arise
- • Fix problems before customers leave
- • Turn 1-star experiences into 5-star reviews
How real-time feedback drives results
"Real Time Feedback transformed how we understand our customers. Instead of waiting weeks for survey results, we now see sentiment changes as they happen. Our team can respond immediately to both positive and negative feedback, turning every interaction into an opportunity for improvement."
Drive 5-Star Ratings with Automated Review Management
Transform satisfied customers into positive online reviews while automatically managing negative feedback before it reaches public platforms. Our intelligent system identifies the perfect moment to request reviews and responds to feedback with personalized, automated responses.
Smart Review Requests
Automatically identify satisfied customers and prompt them to leave reviews at the optimal moment
Automated Response System
AI-powered responses to reviews maintain your brand voice while addressing concerns promptly
Negative Feedback Diversion
Redirect unhappy customers to private feedback channels before they post negative public reviews
4.8/5 Average Rating
Achieved through automated review management
"Excellent customer service!"
- Sarah M.
"Amazing experience, highly recommend!"
- Mike T.
Today's reality without real-time feedback
Don't wait to Know. Act NOW.
Reacting too late to customer issues
By the time traditional surveys reveal problems, frustrated customers have already left. You're always playing catch-up instead of preventing issues in real-time.
Missing critical moments that matter
Customer sentiment changes in seconds during key interactions. Without real-time feedback, you miss the exact moments when customers decide to stay or leave.
Decisions based on outdated data
Quarterly reports and delayed analytics tell you what happened weeks ago, not what's happening now. Your business moves faster than your feedback loop.
With Real Time Feedback you can:
Capture customer sentiment the instant it happens - no waiting for quarterly reports or delayed surveys
Get alerts when customer satisfaction drops below your threshold, allowing immediate intervention
Track sentiment changes in real-time during product launches, feature releases, and marketing campaigns
Identify and resolve customer friction points before they become widespread problems
Monitor customer emotions during critical touchpoints like checkout, support interactions, and onboarding
Generate instant reports and dashboards that update as feedback flows in from your customers
Set up automated workflows that trigger actions based on real-time feedback scores and sentiment
Access live customer voices and testimonials as they happen to share with your team immediately
Listen to customers wherever they're interacting with your brand
Tune into what every customer thinks, feels and does throughout their digital journey so you can more easily improve the user experience and maximize satisfaction and revenue.
Listen to every type of website and app feedback – solicited, unsolicited and behavioral – so you can better understand and serve every customer
Collect user feedback in the right place and at the right time with intelligent targeting
Get up and running quickly with a simple Javascript implementation
Access our library of pre-built digital feedback intercepts, designed to match your brand's look and feel
Getting started: 5 Steps to integrate digital into your CX efforts
With consumers living in a digital-first world, it's pivotal that successful CX programs have a strategy to not only listen and understand their digital experience, but to improve it as part of the end-to-end customer journey. Here are 5 steps to get you started on the process of building a customer-centric digital ecosystem.
Personalize every experience
See the immediate impact of real-time customer intelligence on your business metrics
See Real Time Feedback in Action
Watch how leading companies use our platform to capture and act on customer insights instantly. Real stories, real results, real time.
Customer Success Story
Discover how Real Time Feedback transformed this company's customer experience strategy with instant insights and immediate action.
Instant Insights
Real-time feedback captured and analyzed as it happens
Live Dashboard
Watch customer sentiment change in real-time
Immediate Action
Respond to customer needs before they become problems
Trusted by leading organizations
Companies across industries rely on Get Real Time Feedback to improve customer experiences
Integrate seamlessly with the systems you already use
Calculate Your ROI
See the financial impact of implementing real-time customer feedback for your organization
Discover Your Potential ROI
Enter your business metrics to see the financial impact of real-time customer feedback.
Based on data from 200+ implementations
*Results may vary based on industry, implementation, and business model
See Real-Time Feedback in Action
Get a personalized demo and see how leading companies are transforming their customer experience.
Real-Time Feedback FAQs
Get answers instantly - just like our feedback!
💬 Have more questions about real-time feedback?
Contact our team for instant answers - we practice what we preach!