Real Customer Success Stories
Discover how leading organizations transformed their customer experience with real-time feedback. These are real results from real companies who chose to Know. NOW.
Coastline Medical Center
The Challenge
Long patient wait times and declining satisfaction scores
Our Solution
Real-time patient feedback during care journey
Results Achieved
- ✓89% increase in patient satisfaction
- ✓45% reduction in average wait times
- ✓92% staff satisfaction improvement
University of Washington
The Challenge
Poor student engagement and high dropout rates
Our Solution
Anonymous student feedback system across campus
Results Achieved
- ✓78% improvement in student retention
- ✓94% increase in course satisfaction
- ✓67% reduction in academic complaints
American Airlines Center
The Challenge
Fan experience issues during major events
Our Solution
Live event feedback collection via mobile app
Results Achieved
- ✓96% fan satisfaction rate
- ✓85% increase in season ticket renewals
- ✓73% improvement in concession sales
Body Alive
The Challenge
High member churn and equipment complaints
Our Solution
Real-time member feedback at equipment stations
Results Achieved
- ✓64% reduction in member churn
- ✓91% equipment satisfaction score
- ✓58% increase in member referrals
Grandview Resort & Spa
The Challenge
Guest service inconsistencies and low repeat bookings
Our Solution
Real-time guest feedback throughout their stay experience
Results Achieved
- ✓87% increase in guest satisfaction scores
- ✓93% improvement in staff service ratings
- ✓72% increase in repeat bookings
Venture X
The Challenge
Member satisfaction declining and community engagement issues
Our Solution
Real-time member feedback on workspace and community experience
Results Achieved
- ✓89% improvement in member satisfaction
- ✓76% increase in community event attendance
- ✓68% increase in member retention
Milano Bistro
The Challenge
Declining customer satisfaction and negative online reviews
Our Solution
Real-time table-side feedback collection and service recovery
Results Achieved
- ✓95% customer satisfaction score
- ✓67% faster issue resolution
- ✓84% positive online reviews
TechCorp
The Challenge
High employee turnover and declining engagement scores
Our Solution
Real-time employee feedback system with instant manager alerts
Results Achieved
- ✓87% employee satisfaction
- ✓68% reduction in turnover
- ✓92% issue resolution rate
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