University of Washington
Transforming student engagement and retention through anonymous real-time feedback
The Challenge
University of Washington, a premier public research university with 47,000 students, was experiencing significant challenges with student engagement and retention. The administration faced:
- •High dropout rate of 32% in the first two years
- •Low course satisfaction scores across multiple departments
- •Increasing academic and social complaints from students
- •Limited understanding of real-time student sentiment
- •Traditional end-of-semester evaluations providing outdated insights
Our Solution
Real Time Feedback implemented a comprehensive anonymous student feedback system across all campus touchpoints, from academic to residential life experiences.
Implementation Strategy
Academic Integration
- • Real-time course feedback collection
- • Anonymous professor evaluation system
- • Academic support needs identification
- • Learning resource effectiveness tracking
Campus Life Monitoring
- • Residential life satisfaction tracking
- • Dining services feedback collection
- • Campus safety and security monitoring
- • Student activities engagement measurement
Results Achieved
Academic Improvements
- 📈78% improvement in student retention rates
- ⭐94% increase in average course satisfaction
- 🎯89% of students report feeling "heard" by administration
Operational Improvements
- 📉67% reduction in formal academic complaints
- 👨🏫85% improvement in faculty-student relationships
- 🏆Ranked #1 in regional student satisfaction surveys
"The anonymous feedback system has revolutionized how we understand our students. We can now address concerns before they become major issues, creating a more supportive learning environment for everyone."
Key Features Implemented
📱 Mobile-First Feedback
Students can provide feedback instantly via mobile app during or immediately after classes and campus experiences.
🔒 Complete Anonymity
Advanced encryption ensures student feedback remains completely anonymous, encouraging honest responses.
📊 Real-Time Analytics
Administration receives instant insights into student sentiment trends across departments and services.
🎯 Targeted Interventions
Automated alerts enable immediate response to declining satisfaction or emerging issues.
Implementation Timeline
Month 1: Campus Assessment
Comprehensive evaluation of existing feedback systems and student touchpoints
Month 2-3: System Configuration
Platform setup, integration with student information systems, and staff training
Month 4: Pilot Launch
Limited rollout to select courses and dormitories for testing and refinement
Month 5-6: Campus-Wide Deployment
Full implementation across all academic and residential areas
Ready to Transform Your Educational Institution?
Discover how Real Time Feedback can help your school improve student satisfaction and retention.