Privacy Policy
Last updated: September 10, 2025
Our Commitment to Your Privacy
At Get Real Time Feedback, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
Personal Information
When you use our services, we may collect the following personal information:
- Contact Information: Name, email address, phone number, company name, job title
- Account Information: Username, password, account preferences
- Payment Information: Billing address, payment method details (processed securely by third-party payment processors)
- Communication Data: Messages, feedback, and correspondence with our support team
Usage Data
We automatically collect certain information about how you use our services:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Analytics: Pages visited, features used, time spent, click patterns
- Performance Data: System performance metrics, error logs, response times
- Location Data: General geographic location based on IP address
Customer Feedback Data
When you use our feedback collection services, we process:
- End-User Feedback: Responses, ratings, comments collected through our platform
- Metadata: Timestamps, response patterns, sentiment analysis results
- Aggregated Insights: Anonymized trend data and analytics
2. How We Use Your Information
Service Delivery
- • Provide and maintain our feedback platform
- • Process and analyze customer feedback data
- • Generate insights and reports
- • Provide customer support
Account Management
- • Create and manage user accounts
- • Process payments and billing
- • Send service notifications
- • Authenticate user access
Improvement & Analytics
- • Improve our services and features
- • Analyze usage patterns and trends
- • Conduct research and development
- • Optimize system performance
Communication
- • Send product updates and news
- • Provide technical support
- • Share educational content
- • Marketing communications (with consent)
3. Information Sharing and Disclosure
We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information only in the following circumstances:
Service Providers
With trusted third-party service providers who assist us in operating our platform, processing payments, or providing customer support (under strict confidentiality agreements).
Legal Requirements
When required by law, regulation, or valid legal process, or to protect the rights, property, or safety of our company, users, or others.
Business Transfers
In connection with a merger, acquisition, or sale of business assets, subject to confidentiality requirements and user notification.
With Your Consent
When you explicitly consent to sharing your information for specific purposes.
4. Data Security
We implement industry-standard security measures to protect your information:
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • AES-256 encryption for data at rest
- • Regular security audits and penetration testing
- • Multi-factor authentication options
- • Secure cloud infrastructure (AWS/Azure)
Administrative Controls
- • Access controls and user permissions
- • Employee background checks
- • Data handling training programs
- • Incident response procedures
- • Regular backup and recovery testing
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
1
Access
Request a copy of the personal information we hold about you
2
Correction
Request correction of inaccurate or incomplete information
3
Deletion
Request deletion of your personal information (subject to legal requirements)
4
Portability
Request your data in a portable, machine-readable format
5
Opt-out
Unsubscribe from marketing communications at any time
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
📬 Mail: Privacy Officer, Get Real Time Feedback, [Your Address]
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform:
| Cookie Type | Purpose | Duration |
|---|
| Essential | Required for basic platform functionality | Session/1 year |
| Analytics | Help us understand how users interact with our platform | 2 years |
| Performance | Monitor and improve platform performance | 1 year |
| Marketing | Deliver relevant content and measure campaign effectiveness | 1 year |
You can control cookie preferences through your browser settings or our cookie consent manager.
7. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Privacy-Specific Questions
🕒 Response time: Within 48 hours
8. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes:
- We will notify you via email (to the address associated with your account)
- We will post a notice on our platform
- We will update the "Last updated" date at the top of this policy
- For significant changes, we may require your consent to continue using our services
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
